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synTelate® is a simple but powerful call center scripting and campaign management tool. Call center scripting software has to be fast, flexible and cost effective. synTelate meets all three prerequisites.
The synTelate call center scripting solution has a demonstrable track record in boosting revenue in sales focused call centers and enhancing customer satisfaction in service oriented call centers. In all cases synTelate can assist in minimizing operating costs. The result is enhanced customer service and maximized bottom line.
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Energize your agents |
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Empower your managers |
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Enhance your organization |
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Easy to adapt and alter |
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Enthrall Your Customers |
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synTelate can help you achieve this |
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synTelate - How it works
synTelate Designer
synTelate, the call center scripting software, provides Call Center Managers, the ability to create highly visual and easy to follow scripts and associated data screens. Together they present the call handler with the structure of the call and present existing information from databases, the web or previous calls.
synTelate is flexible enough to cope with the most complex scenarios and call patterns.
With no programming languages to master synTelate allows call center managers to create effective scripts in a matter of hours.
synTelate Agent
The desktop customization presents the call center operator with clear, easy to follow prompts and associated call data screens. Information entered in the prompt box simultaneously updates the call data screen, increasing the efficiency and effectiveness of the call.
Call handlers working with synTelate software can feel confident in handling any call, as all the relevant information, relating to the enquiry, available at the point that it is required during the conversation. No information is more than one mouse click away with branches, options and multiple queries, allowing them to provide the best possible customer service.
synTelate® is an 
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